COVID UPDATE: August 28, 2020

We are moving to reopen limited in person sessions in the coming weeks. 

Some of the Main Office Safety Precautions in Effect During the Pandemic:

  • We ask that all clients arrive at the time of their appointment.  Please wait outside or in your vehicle if you arrive earlier than your appointment time. 
  • The door will be locked to limit the amount of people entering and exiting the agency.
  • Appointments are scheduled at specific intervals to minimize the number of people in the agency at one time.
  • Hand sanitizer and disinfecting cleaners are located through out the agency.  We ask that all those entering the building please sanitize or wash their hands.
  • Counselling spaces and other areas that are commonly touched are disinfected after each use.
  • Physical contact is not permitted.
  • While not mandatory, face masks are available and encouraged if social distancing cannot be maintained.
  • Plexiglass partitions are used in the counselling offices, front reception, and board room where  social distancing requirements cannot be maintained. 
  • All cloth furniture has been replaced with furniture that can be cleaned after each use. 
  • Where possible, in person sessions can be held outdoors, as long as social distancing is maintained.
  • The majority of sessions offered will remain virtual (telephone or video conferencing) until a vaccine is developed and the pandemic is declared over.
We encourage anyone to call the office if you have any questions or concerns, or you would like to find out more about the office safety precautions in place. 

The health and safety of clients and staff is our number one priority.

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 NOW OFFERING ONLINE THERAPY

We are taking new clients and we are offering phone and video sessions for our existing clients.

 

Get the help you need, wherever you are.

Video counselling is an online communication tool allowing face to face video chat/dialogue.  The platform we are using is Livecare.  Livecare is a platform built by clinicians for clinicians and offers users security through:

·       End to end encryption.

·       Our servers are in Canada, no information leaves Canada

·       The only patient information data stored is for technical support and troubleshooting – this includes a unique 9 digit code for each appointment, where the provider is able to connect the call, the duration of the call and the satisfaction level given by the provider at the end of the call.

·       We do not enable video recordings

·       Ability to handle 1-1 encounters but also 1-many i.e. if you want to bring in a specialist or parent if the encounter is for a child

·       Support secure messaging

·       Fully PIPA/PIPEDA compliant.

 

Any internet-based communication is not 100% guaranteed to be secure/confidential.  Your therapist and Nicola Family Therapy has made every reasonable effort to implement security measures that reduce risks of a confidential breach


Is Online Therapy Right for Me & My Family?


Online Counselling is well validated by research, and is available for individuals, families, children and their guardians. It is not limited to talk therapy and can be adapted for many of the same tools as an in-person session, such as therapeutic games. Your therapist will continuously assess if working via online counselling is appropriate for your needs.


NOW OFFERING ONLINE THERAPY

We are taking new clients and we are offering phone and video sessions for our existing clients.

Get the help you need, wherever you are.
Video counselling is an online communication tool allowing face to face video chat/dialogue. The platform we are using is Livecare. Livecare is a platform built by clinicians for clinicians and offers users security through:
• End to end encryption.
• Our servers are in Canada, no information leaves Canada
• The only patient information data stored is for technical support and troubleshooting – this includes a unique 9 digit code for each appointment, where the provider is able to connect the call, the duration of the call and the satisfaction level given by the provider at the end of the call.
• We do not enable video recordings
• Ability to handle 1-1 encounters but also 1-many i.e. if you want to bring in a specialist or parent if the encounter is for a child
• Support secure messaging
• Fully PIPA/PIPEDA compliant.

Any internet-based communication is not 100% guaranteed to be secure/confidential. Your therapist and Nicola Family Therapy has made every reasonable effort to implement security measures that reduce risks of a confidential breach

Is Online Therapy Right for Me & My Family?

Online Counselling is well validated by research, and is available for individuals, families, children and their guardians. It is not limited to talk therapy and can be adapted for many of the same tools as an in-person session, such as therapeutic games. Your therapist will continuously assess if working via online counselling is appropriate for your needs.